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Return Policy

Return Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Process of returns

To commence a return, please send an email to support@buysoccerjersey.com or phone or +1 740-796-8568. If your return is accepted, we will send you an email with a return mailing label and instructions on how and where to ship your items. Items that are returned to us without first requesting a refund will be denied.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

We only replace items that are damaged, the wrong product, the wrong size, or defective. Please contact support@buysoccerjersey.com or phone +1 740-796-8568 if you need to exchange an item.

 

Please contact our Customer Support team to start the complaint process. Please include the following information:

  • Order number.
  • Video or photo of the faulty product (if applicable).
  • Complete delivery address.
  • Contact telephone number.

Support: 24/7

E-mail: support@buysoccerjersey.com
Phone: +1 740-796-8568
Address: 18430 Hopewell Rd, Mount Vernon, OH 43050, United States.

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